Payments & Withdrawals

Overview

Rkgg’s Payments & Withdrawals Policy governs all monetary transactions on the platform. It covers funds used to participate in games and the return of winnings. By using Rkgg, you acknowledge and agree to this policy and any related terms governing deposits, holds, verifications and withdrawals.

Deposits

To participate in wagering, you must have an active account and complete required identity checks where applicable. Deposits are accepted only from authorized payment instruments registered to the account holder.

  • Minimum deposit: EUR 20 or equivalent in other currencies.
  • Maximum per fiat transaction: EUR 5,000. Higher deposits may be processed via multiple transactions upon request.
  • Supported methods: credit/debit cards, e-wallets, bank transfers, and cryptocurrency wallets. The availability of methods may vary by jurisdiction and currency.
  • Crypto deposits: deposits may be accepted in supported cryptocurrencies. Deposits are credited after required network confirmations. Fiat deposits are not accepted for direct wagering with cryptocurrency funds unless convertibility is offered by the platform.
  • Processing times: fiat deposits are credited upon successful authorization; cryptocurrency deposits depend on network confirmations and may take longer.
  • Verification: Rkgg may request identification and source-of-funds documentation before or during deposits. Deposits may be blocked or reversed if verification is not provided or is unsatisfactory.

Withdrawals

Withdrawals remove funds from your Rkgg account to the chosen payout method. All withdrawals are subject to verification and internal controls to prevent fraud and money laundering.

  • Minimum withdrawal: EUR 40 or equivalent.
  • Maximum withdrawal per fiat transaction: EUR 1,000. Higher amounts may be disbursed in multiple installments or require additional verification.
  • Limits by period (fiat): daily EUR 3,000; weekly EUR 10,000; monthly EUR 20,000. Crypto withdrawals are subject to separate network limits per currency and wallet.
  • Available methods: bank transfers, e-wallets, and cryptocurrency withdrawals. Payouts follow the most appropriate method available for the user’s account and may be restricted by local regulations.
  • Processing timeframe: withdrawal requests are reviewed and decided within two (2) business days; extended review periods may apply for enhanced due diligence or unsettled verification, potentially delaying completion beyond two days.
  • Method matching: where possible, withdrawals are paid by the same method used for the corresponding deposit. If the original method is unavailable for any reason, an alternative method may be used following verification and user confirmation.
  • Verification requirement: withdrawals require identity verification and a review of deposit provenance prior to processing. Withdrawals may be blocked or delayed pending completion of verification checks.
  • Currency of withdrawal: withdrawals are processed in the same currency as the chosen payout method unless platform policies allow otherwise.
  • Cancellation: you may cancel a withdrawal request before it is completed; canceled funds return to your account balance.

Fees and Settlement

Rkgg may apply fees for certain withdrawal methods or currencies. Fee details are disclosed on the withdrawal page before you submit a request. Some methods may incur blockchain or processing fees which are not within Rkgg’s control and will be deducted from the withdrawal amount or balance as applicable.

Compliance, KYC & AML

Rkgg conducts ongoing identity verification and anti-money-laundering screening for deposits and withdrawals. The company may request documentation to verify identity, address, and source of funds at any time. Funds may be withheld or withdrawals blocked pending completion of verification or further inquiries. Deposits or withdrawals involving funds obtained unlawfully will be declined and may result in account restrictions or closure.

Chargebacks, Reversals & Refunds

Chargebacks and reversals are treated seriously. If a chargeback is initiated, Rkgg may suspend the account, withhold funds, and recover associated costs, including processing fees and any penalties charged by the payment provider. Administrative actions may apply, including potential restrictions on future activity. Refunds may be issued at Rkgg’s discretion for specific grounds (e.g., accidental deposit, duplicated transaction, or undelivered service) after due consideration; refunds are typically processed to the original payment method within a defined period. Any dispute regarding charges or refunds will be resolved in accordance with applicable laws and the platform’s internal procedures.

General Provisions

  • Modifications: Rkgg reserves the right to amend this policy at any time. Updates take effect immediately upon posting unless stated otherwise.
  • Account requirements: all payments and withdrawals are tied to an active account in good standing; attempts to conceal ownership or misrepresent information may result in restrictions or closure of the account.
  • Recordkeeping: transaction histories are maintained by Rkgg and may be audited for compliance and dispute resolution purposes.

Support

For questions about deposits or withdrawals, contact Rkgg support via the in‑account help center. Response times vary by request volume but will be provided by the support team after review.